AI-Native ITSM

Incidents resolved
before you notice.

PulseServe brings AI-powered orchestration to your IT operations — automated triage, root-cause analysis, and remediation in a single platform.

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Pulse Voice — the world's first hands-free ITSM assistant

  • 🚗 Drive to office and resolve P1 incidents
  • ⌚ Approve changes from your smartwatch
  • 🚶 Get war room updates while walking

Everything your ops team needs

AI Incident Orchestration

Automated triage, root-cause analysis, and remediation — before your team even opens a ticket.

🧠

HITL Checkpoints

Human-in-the-loop gates keep your team in control of high-blast-radius actions.

🗺️

CMDB & Service Map

Auto-correlate alerts to CIs. Know the blast radius the moment an alert fires.

📊

SLA Management

Configurable SLAs per priority with breach alerts and escalation workflows.

🔗

Alert Ingest Pipeline

Prometheus, Grafana, PagerDuty, and custom webhooks — one unified incident queue.

📋

Change & Release

CAB reviews, conflict detection, and release coordination built in.

How it works

1

Ingest

Alerts flow in from Prometheus, Grafana, PagerDuty, or any custom webhook into one unified queue.

2

Triage & correlate

AI maps each alert to your CMDB, scores severity, and groups related signals into a single incident.

3

Resolve

Automated remediation runs with HITL checkpoints for anything high-blast-radius — your team stays in control.

See PulseServe in action

Watch how PulseServe triages, maps, and resolves incidents automatically.

Plugs into the tools you already run

PrometheusGrafanaPagerDutySlackWebhooks

Simple, transparent pricing

No hidden fees. No surprise bills. Just the right plan for your team.

Starter

Perfect for small teams getting started with AI incident management.

  • ✓ Up to 5 users
  • ✓ AI Incident Triage
  • ✓ Alert Ingest Pipeline
  • ✓ SLA Management
  • ✓ Email support
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Enterprise

Custom solutions for large organizations with advanced requirements.

  • ✓ Everything in Pro
  • ✓ Custom integrations
  • ✓ SSO & RBAC
  • ✓ Dedicated SLA
  • ✓ Dedicated support
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Articles

Guides and insights on AI-native incident management from the PulseServe team.

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What people are saying

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Frequently asked questions

Answers on integrations, pricing, and how the sandbox works.

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Get in touch

Questions about your team's setup? We will get back to you within 24 hours.

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