Sandbox Handbook·2 min read

Problems & Known Errors

Problem records, root cause, known errors with workarounds, and the link from a permanent fix back to the incidents it caused.

Problem records are seeded and linked to real incidents, alongside knowledge articles and runbooks, so this module has data to explore straight away.

Where to find it

Left sidebar → Change Mgmt → Problem-Mgmt. Problem Trends is under the Insights dropdown in the top bar.

Open a problem and look at its linked incidents and root cause.
Mark a problem as a known error with a workaround — it then shows up in the Known Errors panel when a matching incident is triaged.
Raise a problem from an incident (Raise Problem on the incident) and watch it appear here.
Open Problem Trends for recurrence and time-to-resolve charts.