This is a genuinely different app shell, built for employees rather than IT staff. Log out and back in as employee@demo.io / DemoP@ss123! to land directly on it.
What's already there
Knowledge base articles and a service catalog (categories and items) are seeded and real.
What to try
- Browse the Knowledge Base tab and open an article.
- Browse the Catalog, open an item, and submit a request.
- Click New Request (top right) or Submit Request to file a new incident or request as an employee — knowledge-base suggestions appear before you submit.
- Check My Tickets and My Requests for progress, Approvals for anything waiting on you, and Status for service health.
"My Tickets" may look thin for this login, since the 13 curated RCA incidents are attributed to agents, not this portal user.