SLA definitions and instances are fully seeded — every incident in the sandbox has a real SLA clock attached. OLA and underpinning-contract data is not seeded, so that page starts empty.
Where to find it
- Top bar → Admin dropdown → SLA Definitions
- Top bar → Admin dropdown → OLA & Contracts
What to try
- SLA Definitions: create a draft with a resolution target, then Propose it and choose an approver — someone other than yourself, such as sarah.ops@demo.io (you can't approve your own proposal).
- Sign in as that approver to approve it, then sign back in as admin and Activate it. Retiring it ends the lifecycle.
- OLA & Contracts: click + New OLA and fill in a target group with response/resolution minutes.