SSO and MFA logins are failing. The AI's top-ranked hypothesis (network packet loss) is plausible but wrong; the real cause — an expired SAML signing certificate — is ranked #2 and gets missed.
Steps to test
- Open INC0000011.
- Run 1 — steps 10–11: top hypothesis (network packet loss) at 0.63 confidence; the real cause is ranked #2 at 0.29.
- Step 12: reviewer approves the wrong hypothesis.
- Steps 13–14: network failover executed live — verification outcome REGRESSION, login errors rise from 35% to 52%.
- Run 2, auto-triggered by the failed verification, correctly ranks the SAML cert expiry at 0.81 confidence and is approved.
- Above the summary, use the run comparison bar to compare run 2 with run 1 — new hypotheses and changed confidence are called out.
- Step 11: in the evidence graph, find the edge labelled "supersedes" linking run 1's root cause to run 2's.
- Step 13: run 2's corrected fix — renew the SAML signing certificate — is waiting for remediation approval; step 14 still shows run 1's failed network failover and its REGRESSION verdict.
Outcome: the platform's full self-correction loop, end to end — try approving run 2's remediation plan yourself.